Troubleshooting
Messages in the panel
Section titled “Messages in the panel”That doesn’t look like a Dawn ticket
Section titled “That doesn’t look like a Dawn ticket”The text you pasted isn’t a complete ticket. Copy it again and make sure you get all of it. A ticket starts with dawn1.
This channel isn’t live right now
Section titled “This channel isn’t live right now”The ticket is fine, but the channel isn’t running. Try again later.
This version of Dawn is too old
Section titled “This version of Dawn is too old”Update Dawn. If the panel doesn’t offer an update, choose Check for Updates… in the tray menu.
Stream stopped because no player was using it
Section titled “Stream stopped because no player was using it”No player asked for video for about two minutes, so Dawn stopped the stream. Paste the ticket again and open it in your player once it’s Live.
VLC isn’t installed
Section titled “VLC isn’t installed”Dawn couldn’t find VLC. Install VLC, or click Copy link and use another player.
The stream stopped unexpectedly
Section titled “The stream stopped unexpectedly”Paste the ticket again. If it keeps happening, report it.
Dawn’s background engine couldn’t start
Section titled “Dawn’s background engine couldn’t start”Quit Dawn and open it again. If that doesn’t help, report it and include engine-error.log from the data folder.
Couldn’t check for updates
Section titled “Couldn’t check for updates”Dawn couldn’t reach the update server. It tries again later.
Other problems
Section titled “Other problems”I can’t find the panel
Section titled “I can’t find the panel”On Windows and Linux, start Dawn again from the Start menu or application menu, and the panel opens. On macOS, click the sun in the menu bar.
Open in VLC is greyed out
Section titled “Open in VLC is greyed out”The stream isn’t ready yet. Wait for Live. Network full means you’re in line, and the stream starts when your turn comes.
The video stutters or stops
Section titled “The video stutters or stops”Close the player, then click Open in VLC again. If that doesn’t help, click Stop and paste the ticket again.
If your connection is busy while you watch, try a lower upload limit.
Report a problem
Section titled “Report a problem”Report problems in the Morningstreams Discord server. Tell us what you did, what you expected, and your system.
Dawn writes a diagnostic file each time a stream stops. Attach the newest one. Click Show diagnostic files at the bottom of the panel to open the folder. Dawn removes IP addresses from these files.
| System | Data folder | Diagnostic files |
|---|---|---|
| Windows | %LOCALAPPDATA%\com.morningstreams.dawn |
diag inside it |
| macOS | ~/Library/Application Support/dawn |
diag inside it |
| Linux | ~/.local/share/dawn |
diag inside it |